Terms and Conditions

1. Introduction.

Welcome to Elepiece, an e-commerce website based in Cairo, Egypt, offering a wide range of products for both corporate and home use. Our offerings include 3D items, portraits, candles, resin products, custom designs, acrylic, wood, and stainless-steel items.

These terms and conditions outline the rules and regulations for using our website and purchasing our products. By accessing Elepiece and buying our products, you agree to comply with and be bound by the following terms.

2. General terms and conditions.

These terms and conditions control the use of Elepiece website and the purchase of products offered by Elepiece.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our website or services.

3. Registration and account.

You may not register with our marketplace if you are under 18 years of age.

The registration info required for sign up are an email address/user ID and password.

Keep your password confidential.

Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.

4. Product information and availability.

Elepiece makes every effort to accurately represent the products on the Website, including their descriptions, images, and pricing.

For custom orders, details such as design specifications, colors, materials, and dimensions must be provided accurately. Once production begins, modifications may not be possible.

Products may be made from various materials such as acrylic, wood, resin, stainless steel, and more. It is the customer’s responsibility to understand the nature of these materials before purchase.

5. Ordering and Payment

You may place orders for Products through the Website. All orders are subject to acceptance by Elepiece.

You must ensure that all order details are accurate before submitting.

Payment for your order must be made at the time of purchase using the payment methods accepted on the Website.

Elepiece reserves the right to verify your payment information and to take steps to prevent fraudulent transactions.

We accept various payment methods, including cash or credit/debit cards.

6. Shipping and Delivery.

Elepiece will use reasonable efforts to ship your order within the estimated timeframe provided during the checkout process.

Delivery times may vary depending on the destination and shipping method selected. Estimated delivery dates will be provided at checkout.

Elepiece is not responsible for any delays or failures in delivery caused by events outside of our control. In such cases, we will keep you informed and work to resolve the issue promptly.

7. Returns and Refunds.

Elepiece stands behind the quality of our Products. If you are not satisfied with your purchase, you may request a return or exchange within 14 days of delivery.

Refunds will be issued in the original form of payment.

Certain custom-made or personalized Products may not be eligible for returns or exchanges.

8. Intellectual Property.

Elepiece website and all of its content, including but not limited to text, graphics, images, and logos, are the property of Elepiece and are protected by copyright, trademark, and other intellectual property laws.

9. Limitation of Liability.

Elepiece shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our liability is limited to the purchase price of the product in question.

10. Modifications and Updates.

Elepiece reserves the right to modify these terms at any time without prior notice.

It is your responsibility to review these terms periodically for any changes. Your continued use of the Website or purchase of Products after any modifications constitutes your acceptance of the revised Terms.

11. Contact us

If you have any questions or concerns, please contact our customer service team at xxxxxx or call us at xxxxxxx